O2 will offer Apple’s latest products starting on 22nd September 2017, including the new generation iPhone 8 and iPhone 8 Plus. Customers will be able to pre-order iPhone 8 and iPhone 8 Plus beginning 15th September at www.o2.co.uk/iphone, in store, voice and online, with iPhone X pre-order beginning Friday 27th October
We expect there will be many questions ranging from student discount, to unlocking, to yearly upgrades and everything in-between. See our extensive Q&A section immediately under this post, and let us know if there's anything missing you think we should mention there.
I meant to order the 256gb silver version on pre-order day with 20gb storage but accidently ordered the 64gb version with 50gb storage so i cancelled the order later that day and reordered what i`d meant to order which was the 256gb silver iphone x with 20gb data on the 31st Oct, my order has been in progress since then but i chatted woth online chat a few minutes ago and got told as far as they could tell my phone was in despatch mode and i should get it very soon, i have my doubts.
I ordered an Iphone X from you on Monday 6th November and I'm just curious as to when it will possibly be delivered? On the website it says it takes 1-2 working days however I've still not recieved a text about it being dispatched. Any idea of when I'll recieve it?
Yeah its kind of a joke. i ordered mine ( Space grey 256gb) on pre order day as soon as it went up and still have not recieved mine. just been on chat with 02 and they are say still a 1 to 2 week delay. absolute joke when companys like vodafone is 1 to 2 weeks delivery if you order today.
My point was the person you speak to knows nothing about your order other than what is on the screen, they personally are not responsible. If you paid £1k upfront fair play you have a point, I didn't it was a monthly contract and I paid £29.99 upfront.
If there is misinformation given out, then that's not right, when I ordered it said upto 4 weeks, that was fine I accepted that. I contacted o2 once to see if they had a rough idea of the time scale as I was considering the 256GB version while I was thinking about that I got a text saying the order was dispatched, decision made. I had a 16GB 6 plus, I simply needed more storage I can upgrade on o2 in 12 months so happy enough.
I understand the frustration as I said my point was although o2 may or may not have created the situation, it's a person on the other end who likely has very little extra to go on until they receive a notification on screen as to what is happening.
Anyway I hope those waiting get their phones fast, are happy with them and it ends well for everyone.
I preordered my on upgrade approx 9am on 27th October, 256gb Space Grey. My order has said "in progress" since 27th October after i recieved my confirmation.
I know alot of people have said online chat is a waste of time, but i thought i would give it a go. Firstly he congratulated me on my iphone x! i thougth wehey im getting somewhere, then said that they are out of stock and is not sure when i will recieve my phone.
i had kind of accepted the fact i would have to wait considering i wasnt on bang on 8am but the fact that people are recieving their phones has got me interested again, plus the fact my iphone 6 seems to detect that their is a new phone around and has started failing!
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