Apple iPhone 8, iPhone 8 Plus & iPhone X Megathread

[Chris_K]

O2 will offer Apple’s latest products starting on 22nd September 2017, including the new generation iPhone 8 and iPhone 8 Plus. Customers will be able to pre-order iPhone 8 and iPhone 8 Plus beginning 15th September at www.o2.co.uk/iphone, in store, voice and online, with iPhone X pre-order beginning Friday 27th October

iPhone 8	iPhone 8 Plus	iPhone X

Questions?
We expect there will be many questions ranging from student discount, to unlocking, to yearly upgrades and everything in-between. See our extensive Q&A section immediately under this post, and let us know if there's anything missing you think we should mention there.

[Harry213]

Even though I got confirmation at 7:34 due to being a rush to complete the order I missed the offer of an extra 10gb of data for £1 more lol

[CJR]

Not everyone who upgraded got that message. Mine, received at 8.10am said:

You've chosen to collect from O2 Store, [address of store].

Once it's in, we'll be in touch to let you know what the collection
arrangements are for the day so you can pop in and pick it up.

For a 'Click n Collect' trade-in order, remember to bring your old
trade-in device with you.
But first you'll need to follow these 4 steps:
1 - remove any SIM or SD cards
2 - back-up your phone and contacts
3 - wipe any sensitive information
4 - remove your device from iCloud, ITunes and 'Find my iPhone' accounts
(if necessary)

Thanks for choosing to stay with us

I have to say that I quite enjoy this time of year. It happens every time a new iPhone is released. There appears to be no consistency in O2's policy and messaging and expected delivery dates mean nothing until they know what they are getting. In my experience they under promise and over deliver. Last year I ordered a jet black 7 and was told it would be more than 6 weeks but I got it two days after release. 

I'll just be be pleased to get my phone (space grey 256gb) when I get it, it's not like I am without a phone until then. I do love reading all the rumours and speculation on this site though!

[Jackmw14]

Yh my 64gb silver went through at 7:34 but I already knew how much data I wanted without looking at prices.

[NathanKenneford]

I have been gaurenteed a delivery date by an o2 employee on live chat so I expect nothing less than it arriving on Friday. If this doesn’t happen what is the process for reporting the person I spoke to for giving me false information?

[BigNick]

You placed the order at 2100hrs so very unlikely you'll receive your x. Been told apple will receive orders Tuesday or Wednesday. Assuming the carriers will too. Only then will o2 have actual numbers regarding stock. We all got extra data last year as compensation. Same probably implies this year. Good news is though, American customers have received shipping times and people who have ordered a couple of hours later than pre order time are receiving 3rd November delivery times. If you want more on that check Mac 9-5 forums. Good luck all.

[Harry213]

Same thing happened to me last year, I ordered within the first couple of hours and after speaking to someone from live chat they confirmed delivery on launch day. However this was not the case and it arrived two weeks later.

From past experience I would take what live chat say with a pinch of salt!

My other half ordered an iPhone x around 10pm on pre-order day at that point it was up to 4 weeks wait

[NathanKenneford]

@BigNick my apologies, just realised I made a typo in the chat. I placed my order at 9am not pm haha! Although regardless of the time I placed my order I’ve been gaurenteed a delivery date that is the 3rd so how do I go about reporting the person who told me should this information be incorrect?

More info

[Anonymous]

Do you have the chat screenshots? What’s the evidence? I would say that’s the first stage to making a complaint.

[NathanKenneford]

@Anonymous yes I have the whole chat transcript which I did include with my post but the picture itself has now been removed by o2

[Anonymous]

Great. You’ve got some good evidence. Fingers crossed you won’t need it and you receive it on Friday. If not call o2.