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Level 2: Apprentice
Posts: 19
Registered: ‎24-08-2015

Re: Apple iPhone 8, iPhone 8 Plus & iPhone X Megathread

I would encourage those let down and left having to wait up to 6 weeks for their new handset to complain directly to O2 as a number of people trusted and followed their instructions when they advised their order system would go live at 08:01 when in fact their were people having orders accepted as early as 7am. It is because of this failure to communicate with their customers properly that has let so many of us down and left having to wait weeks and weeks. In fact there was no stock left of the 256gb space grey by 07:55 which I am absolutely disgusted about as I have let my contract which has expired roll over month on month awaiting this iPhone x, now I’m left having to pay another 2 months at least without a device. Not much annoys me but this dreadful communication from o2 has now left me possibly going to another network and cancelling my order, as the post above says Vodafone up to 2 week wait, o2 over 6 weeks because they let their system go live before the promised time. Angered and lost all faith in o2 after this morning, as I said I’m disgusted.
Posts: 16,395
Topics: 293
Kudos: 1,845
Ideas: 6
Registered: ‎13-08-2008

Re: Monthly Bill Rip off for Iphone 8

Consumer contracts are displayed inc vat

Business contracts are displayed ex vat

 

What are you on ?

https://www.o2.co.uk/help/account-and-billing/understanding-your-bill any help

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Posts: 88,494
Topics: 533
Registered: ‎04-04-2012

Re: Monthly Bill Rip off for Iphone 8

No, never had that problem.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: Apple iPhone 8, iPhone 8 Plus & iPhone X Megathread

I ordered just before 8am the 64GB in Space Grey and the current status is 'Order in progress'. How did you get your expected delivery date? 

Anonymous
Posts: 0

Re: Apple iPhone 8, iPhone 8 Plus & iPhone X Megathread

Still saying 3 weeks for silver 64gb and 4 weeks on space grey and 256 gb both showing 6 weeks lets wait and see if the iphone 7 plus orders anything to go by they mistakenly put weeks instead of months, fingers crossed tho
Anonymous
Posts: 0

Re: Apple iPhone 8, iPhone 8 Plus & iPhone X Megathread

Yeah its showing that if you pre-order now but does it not count that I ordered it before 8am? I was naively thinking if I got in there fast I could potentially receive it the next week or two?

Posts: 70,273
Topics: 548
Registered: ‎04-01-2009

Re: Monthly Bill Rip off for Iphone 8

Are you sure it's just vat? Have you looked for any other charges not covered by your allowances? 

Posts: 88,494
Topics: 533
Registered: ‎04-04-2012

Re: Monthly Bill Rip off for Iphone 8

If it’s the first bill it will be higher.
https://www.o2.co.uk/help/account-and-billing/first-bill
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 2: Apprentice
Posts: 19
Registered: ‎24-08-2015

Re: Apple iPhone 8, iPhone 8 Plus & iPhone X Megathread

Idn-user91

Not naieve at all, 1st come 1st served the problem though was that instead of o2 making the ordering system live at 08:01 like they said they made it live much earlier therefore some devices were already out of stock before 8am and most people that got in there around 7am will be the ones receiving their devices next week. The rest of us it’s a guessing game, I’m annoyed personally because last time I did this I waited close to 3 months.
Level 4: Observant
Posts: 114
Registered: ‎18-09-2014

Re: Apple iPhone 8, iPhone 8 Plus & iPhone X Megathread

It wasn't live at 0700. It was around 0730.