08-09-2017 14:45 - edited 20-09-2017 16:42
08-09-2017 14:45 - edited 20-09-2017 16:42
O2 will offer Apple’s latest products starting on 22nd September 2017, including the new generation iPhone 8 and iPhone 8 Plus. Customers will be able to pre-order iPhone 8 and iPhone 8 Plus beginning 15th September at www.o2.co.uk/iphone, in store, voice and online, with iPhone X pre-order beginning Friday 27th October
Questions?
We expect there will be many questions ranging from student discount, to unlocking, to yearly upgrades and everything in-between. See our extensive Q&A section immediately under this post, and let us know if there's anything missing you think we should mention there.
19-11-2017 16:36 - edited 19-11-2017 16:39
19-11-2017 16:36 - edited 19-11-2017 16:39
Again just nosing In on a similar thread over at EE and at least the staff there actually comment and try to help, a recent post has just informed their customers that their warehouse has been open all weekend sorting out orders ready for despatch, o2 could really take a leaf out of their book and at least come in here and try to ease people’s frustration’s with updates but they won’t.
I’m going to see out my iPhone x contract with o2 and if nothing improves with the customer service in that time I’ll be saying bye bye.
on 19-11-2017 16:52
on 19-11-2017 16:52
on 19-11-2017 21:09
on 19-11-2017 21:09
It is true, EE have people letting customers know what is happening which is nice
on 19-11-2017 21:55
on 19-11-2017 21:55
So the other day I asked whether If I paid off my iPhone 8 Plus contract in full, which was 11 months of device plan, I'd be able to upgrade to the iPhone X without a credit check.
I have had two missed payments where I was late, and I was very worried.
However I have just paid off the full device plan and went through the upgrade and I'm happy to say that it went through with no issues!
I've had no credit checks, my iPhone 8 plus is paid off and I now am waiting on my iPhone X!
I can only hope that it won't take too long!
on 19-11-2017 22:54
on 19-11-2017 22:54
As others have suggested, take a peruse at the EE community with a similiar thread.
Whats suprising is that EE have the largest amount of pre-orders for the iphone x, and seem to be delivering 256GB SG Iphone X to people who ordered on the 2nd of November.
I pre-ordered on the 31st, have had no communication from O2 whatsoever since the initial order email, not even a delay apology, LC and CS both giving different answers about estimated delivery dates. I have been a loyal customer of O2 for the past 10 years, and BT cellnet before that and whatever else it was called...On the EE community there is a lot of response from EE representatives updating people about deliveries that had come in and just restoring peace.
I'm honestly considering, next year transferring over. On one of the chats, I was promised delivery by tomorrow. As no tracking info sent or tarriff change, my guess is this isn't happening. Onto resolver and CS complaints I'll be.
Curious how many people have received the 256 SG now?
on 19-11-2017 23:18
on 19-11-2017 23:34
@Iharris85 so you got quite a lot considering you were given an expected date of delivery of 2nd December and you ordered after the preorder and launch day.
Why did you complain already when it wasn’t due for delivery until 2nd December?
on 19-11-2017 23:43
on 20-11-2017 10:48
on 20-11-2017 10:48
@Huntress wrote:
@Iharris85 wrote:
Oh she also told me not to believe anything I read in the furom as people do give out miss information. I asked if o2 monitor or police the furom her response was no o2 don’t monitor the forums!@Iharris85 I don't think that is strictly true! @Chris_K, can you comment please?
My apologies for the delay - I wasn't around last week. As you know, that's not true. We monitor the forums constantly and Martin, Marjo & Mercedes are always around when you need them
On the subject of stock/delivery, there are no meaningful bulk updates we can provide that will give you any further clarity. When you order an iPhone X with us you will be provided with a delivery or collection estimate, which we're working towards to fulfil within that period, or better. As soon as there's an update on your individual order, we will notify you to let you know.
"their warehouse has been open all weekend sorting out orders ready for despatch"
Our warehouses are open constantly too - as we suspect every other network is, especially when we offer next day delivery on in-stock devices. This info doesn't help you with your individual orders, though. The iPhone X is quite possibly the most in demand phone ever made - we need to wait for stock to be received from Apple, and then our supply chain will fulfil them in the order they were made <- until your individual order gets to this stage, there are no real meaningful updates we can give.
For others who've asked about O2 Open, the iPhone X isn't available on this yet but if or when that changes, we'll let you know.
@Iharris85 - going from the order date you mentioned in a previous comment, the estimated delivery would have been up to 4 weeks. If you've been told 2nd December then this does sound about right and this isn't a date that our CS or live chat can bring forward, so I'm sorry you were led to believe otherwise. If there are improvements on your ETA, you'll be notified via SMS/email.
on 20-11-2017 11:30
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