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Apple iPhone 8, iPhone 8 Plus & iPhone X Megathread

Chris_K
O2 Social Media Team
O2 Social Media Team
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O2 will offer Apple’s latest products starting on 22nd September 2017, including the new generation iPhone 8 and iPhone 8 Plus. Customers will be able to pre-order iPhone 8 and iPhone 8 Plus beginning 15th September at www.o2.co.uk/iphone, in store, voice and online, with iPhone X pre-order beginning Friday 27th October

iPhone 8
iPhone 8 Plus
iPhone X
bau-35253-iphone-8-product-build-gold-sku-header-master-120917.png
bau-35251-iphone-8-plus-space-grey-sku-header-master-130917.png
iphone-x-space-grey-sku-header.png


Questions?
We expect there will be many questions ranging from student discount, to unlocking, to yearly upgrades and everything in-between. See our extensive Q&A section immediately under this post, and let us know if there's anything missing you think we should mention there.


Hi. I'm from the Social Media Team.

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sweper1068
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I’ve been told by o2 on fb yesterday that delivery estimates on there websites are accurate and I’m unlikely to get my silver 256gb x for at least 4 weeks, live chat told me last week my phone was in despatch mode and she’d even try to get it to md faster. 

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Anonymous
Not applicable

Well I sincerely hope that 6 week estimate isn’t true otherwise I will be seeking this phone from elsewhere and cancelling my upgrade, I was on live chat last night and was told by a lady named jeet that I should have the sg 256 at the very most in two weeks, needless to say I took that with a massive pinch of salt with all the conflicting info they are giving out to others.

 

To add I was looking on o2’s Facebook page and reading some comments and someone there was claiming they was told by o2 not to expect the phone till the 29th January!

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Jay1999
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so i have been on the lc and cs today spoke 2 people on both so in total 4 people i spoke to and they gave similar answers regurding my order what was placed on 28th oct 256GB silver iPhone X

 

they R getting more stock in tomorrow i know for sure mine is 1 of them because they told me not sure if the stock will contain both sizes and collours tho

 

but i said to them on cs i've been messed about with this all last week is this 100% true cs said yes you can trust my word 100% you will receive a text/email in 24hr's don't worry the person said 

 

the other person on cs said a simillar response to the other women so i siad is this 100% true she said yes it is so don't worry you can trust what i'm saying cuz its whats on my sceen 

 

so i thought let's see what lc would say they had no clue about stock so when i went in to detail they took arround 10 mins to see what was going on both of them said yes it's true what the cs said to you i said i dont appreciate being told bs cuz i was told on friday something like this they said trust my word you will be getting the phone this week i said ok thnaks i hope so they said don't hope it's 100% true i thought ok i'll see said bye and thats it

 

so i hope they R telling the truth but you will know if it is cuz i will write on here tomorrow 

 

if not i wil be verry *bleep* etc as you can imagine you would be to as they would've lied 

 

 

 

 

 

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Brandinh0
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Not much of a consolation but anyone who is on the yearly upgrade problem won’t be penalised by the phone being out of stock O2 will honour the launch date of the phone delivery date.

 

Last year my JB 7+ was ordered a week after launch but delivered in 4th November however I was able to upgrade my contract on the upgrade program this year from mid September.

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Joemoore28
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@mifune

All they continued to tell me was to go with the indication given when ordering and that the next time I should expect any contact would be when they are arranging deliver. It seams we are being left in the dark but saying that how much do o2 even know....?!
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mrsbaker1
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I finally bothered myself enough tonight to get in touch with O2 via online chat. 

Apparently my order has been sent for fulfilment and has been successful. 

No real idea what that means but they said they received stock and one of them has been allocated to my order. I should receive notification soon. I imagine soon means up to 3 weeks 🤪

 

oh and and at the beginning of the chat they said it was up to 3 weeks from today. Wasn’t until after they checked my order details that they gave me the spiel of I’ll get a notification soon. 

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Anonymous
Not applicable
I spoke with two LC operators last night. One said they are out of stock of everything and doesn’t know when new stock will be delivered as it is a warehouse issue. 2nd said new stock in tomorrow (14th Nov) and she would “email” to see if she can get me my order sooner. Waiting on 256gb silver. Ordered 8th Nov and the confirmation email just said aiming to have it ready for collection from 6th Dec. Not holding my breath!
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Anonymous
Not applicable
What's the current waiting time for the iPhone X?
I upgraded 7 days ago as my contract was due for renewal but I have no idea when I will receive my new Iphone x?
Can I cancel my new agreement and go with Sky or Virgin?
What's the expected waiting time for this phone???
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CJR
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So I’m going to say it having been following these posts for a while. Why, when you were told an expected delivery date of 6 December and you continued with your order on that basis, would you ring twice on 13 November to chase the phone? If I was quoted 6 December then I wouldn’t be calling before then. All of these multiple calls and chats to O2 cost them money, and who do you think ultimately pays for that? I am sure they will be getting phones to people as soon as possible as they want you to start paying. The notion that you can somehow skip the queue by badgering them constantly seems very naive to me. If I were the customer service person I would have told you that I was emailing just to get rid of you.

My experience has been that o2 are cautious on delivery estimates and often deliver before them (they did with my 6 and 7) but this time there have been well publicised issues with Apple getting the stock out. And while I am sure they are not perfect and have made mistakes I am certain that O2 wouldn’t be deliberately withholding your phone from you.
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mrsbaker1
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@CJR

I was wondering the same when I read someone had ordered on the 8th November. I can’t imagine why someone that ordered after preordering stage and the days after launch day would be ringing wanting to know where their phone is and expect to get their phone rushed through when others ordered on 27th October-3rd November are still waiting for theirs. 🤯

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