08-09-2017 14:45 - edited 20-09-2017 16:42
08-09-2017 14:45 - edited 20-09-2017 16:42
O2 will offer Apple’s latest products starting on 22nd September 2017, including the new generation iPhone 8 and iPhone 8 Plus. Customers will be able to pre-order iPhone 8 and iPhone 8 Plus beginning 15th September at www.o2.co.uk/iphone, in store, voice and online, with iPhone X pre-order beginning Friday 27th October
Questions?
We expect there will be many questions ranging from student discount, to unlocking, to yearly upgrades and everything in-between. See our extensive Q&A section immediately under this post, and let us know if there's anything missing you think we should mention there.
on 10-11-2017 07:54
on 10-11-2017 09:22
on 10-11-2017 09:53
Resolver is going to be busy 🤪
on 10-11-2017 09:54
@NathanKenneford Has your phone turned up yet?
on 10-11-2017 10:01
on 10-11-2017 10:01
So I just tried live chat again.... now delivery is 6 weeks away!! Every day you ask you hear something different.... I've also complained on resolver so hopefully they do something.
I'm also probably going to call up at lunch to cancel my order and go elsewhere.... like I said previously my dad has got his X by going direct to Apple without a preorde and friends are getting their orders through O2 if they're new customers.
Customer loyalty seems to be lacking here
on 10-11-2017 11:00 - last edited on 10-11-2017 17:48 by MercedesS
on 10-11-2017 11:00 - last edited on 10-11-2017 17:48 by MercedesS
Have just had one of those frustrating "live chats" with Rajif from O2 - despite me telling him that the O2 iPhone X order page on their website is stating that the 64GB SG model is available in "up to 2 weeks" he still couldn't explain to me why my pre-order on the 3rd November (a week ago now) is still going to take up to 4 weeks in his words to be available.
We went round in circles for a bit and I tried (unsuccessfully) to save a transcript of the chat before the page froze and crashed.
Seems to be that if you are an existing customer - and I have been a loyal O2 customer for over 10 years now - you are a second-class citizen in O2's eyes.
Maybe next time I will actively seek a new provider - the days of O2 and Apple's joint exclusivity are long gone now.
[personal information removed]
on 10-11-2017 11:32
on 10-11-2017 11:32
on 10-11-2017 11:48
on 10-11-2017 11:50
on 10-11-2017 11:50
@Naywa01 wrote:
So based on my experience and others messages, we can confirm a number of things about this process:
1) O2 are not listening and don’t care. The most interaction on this forum seems to be removing screen grabs of live chats.
2) Stock is definitely NOT “first come, first served”. O2 have lied...
3) Live chat are also lying, basically telling people positive news to get rid of them. This was proven by me and other being definitively told more stock had arrived and a message will arrive in 24 hours.
It will be interesting to see if anyone from O2 responds and also if the live chat situation is based on official policy or training, or simply individuals taking their easiest route to getting people off the line.
To be honest all 3 points you make are nothing new, O2 have exhibited all 3 traits for several years to my knowledge.
Until consumers learn that unsavoury business practices are unacceptable then companies will continue to use them.
on 10-11-2017 13:46
After being told this week that my phone would come in the next few days (which it hasnt) ive chatted to 02 again and are now saying its up to 6 weeks!! i pre ordered on the morning of the 27th!! this is a joke!