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Apple iPhone 12 Megathread

Chris_K
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We're pleased to confirm Apple’s latest products - iPhone 12 and iPhone 12 Pro - have launched on O2, and iPhone 12 Pro Max and iPhone 12 mini go on pre-order from Friday 6 November. Further details including pricing, availability and pre-order info will be made available here on the O2 Community, on the O2 website, and on our Social Media feeds in the coming days.

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Links for Pay Monthly customers
iPhone 12 5G
iPhone 12 mini 5G
iPhone 12 Pro 5G
iPhone 12 Pro Max 5G
blue-iphone-12-sku-header-131020.png red-iphone-12-mini-sku-header-131020.png blue-iphone-12-pro-sku-header-131020.png gold-iphone-12-pro-max-sku-header-131020.png
Links for Business customers
iPhone 12 5G
iPhone 12 mini 5G
iPhone 12 Pro 5G
iPhone 12 Pro Max 5G

Questions?
As the UK's No. 1 network, we're here for you whenever you need us. We know how exciting new iPhone launches can be and we know you may have a load of questions, so before you call, tweet or facebook us, please check our extensive Q&A section below in case your question already has an answer.

We will add more Q&A's over time but if you've got a question not listed, please feel free to reply to this thread and let us know.

Related discussions on the O2 Community

  • Need a USB-C wall charger, new MagSafe case or other accessory? Check out our top picks
  • Want to get an iPhone 12 or 12 Pro for less? Recycle your old device and get cash for your old tech. Check out how

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MI5
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@Gem4aj 

23rd October

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MI5
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or 12 mini and the iPhone 12 Pro Max will be available for pre-order on 6 November and go on sale on 13 November.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 22 of 59
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Cleoriff
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Message 23 of 59
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snrckrd
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Disgraceful, who do they think they are? A business or something?
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snrckrd
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Tomorrow 23rd.
Message 25 of 59
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MI5
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Correct
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 26 of 59
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Zeebo
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Does anyone know if O2 ship pre-orders so they arrive with customers on launch day (23.10) or do they actually ship on the launch day?  I can't get a straight answer from O2 (its like interviewing a politician.)

Message 27 of 59
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MI5
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@Zeebo 

If yours is coming tomorrow it will ship tonight and you'll get a dispatch email with tracking details http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Woollasaurus
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@Zeebo I had a text from DHL this evening to say my O2 shipment will be delivered friday but no email from O2 yet...

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Zeebo
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I haven’t received a txt or an email but I checked
In the DPD app and found a package from O2 for delivery tomorrow there. I doubt they could organise on in a brewery.
Message 30 of 59
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