Re: Additional Line Discounts - Page 3

Martin-O2 · ‎18-08-2016

Hey guys,

We wanted to share some fantastic news with you all today. If you’re already with O2 and looking to get a tablet through us or sign up for an additional line for you or your family, we’ll reward your loyalty with a fantastic 20% monthly discount it. Better yet, you can benefit from up to 20 of these discounts – just in case your family is large enough to occupy a small village. If you’re not with O2 but you’re shopping around for new connections for your family you could be in for a massive saving by switching to us thanks to these additional line discounts.

So, how does it work?

If you have a pay monthly contract with us, you can sign up for an additional line with us (tablet for yourself or another phone for one of the family perhaps) for an O2 Refresh or 12-month SIM Only contract and then text LOYALTY to 21500 within 28 days of signing up. We’ll get back to you asking for some additional info and once applied, you’ll see the discount on your next monthly bill.

Feel free to visit our online shop and choose a brand new phone, tablet, or mobile broadband device on O2 Refresh, or a 12 month SIM only tariff.

Full details and T&C’s can be found here: http://www.o2.co.uk/additional-line

Any questions please ask!

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adamtemp64 · ‎18-10-2016

@MI5nothing new then

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎18-10-2016

Maybe I should try live chat

?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎18-10-2016

@MI5

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Martin-O2 · ‎19-10-2016

I'm still waiting for an update on this one guys. I'll mention you as soon as I have something.

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→ Just joined the community or thinking of registering? Check out this handy starter guide!
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If you'd like to take part, why not register?

MI5 · ‎19-10-2016

I'm sure you are trying your best @Martin-O2 but 3 days to answer a simple question????

What is wrong with CS these days?

If you can't get an answer, what chance has the average customer got?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Curr946 · ‎19-10-2016

So ive send a text off and got a reply saying they are checking my eligibility and will text again in 3 days. Ill let you all know.

Current Phone: Sony Xperia XZ Premium

jonsie · ‎20-10-2016

Yes 3 days to get a response from customer service? Perhaps they are still being trained on the issue though that would surmise that someone does know.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Toby · ‎20-10-2016

Hi guys,

At times, there may be a delay on getting info for any number of reasons. Staff may be busy handling queries or working on other tasks. We work as quickly as we can to get you updates and info, so please try to be patient.

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Martin-O2 · ‎21-10-2016

@MI5 @Curr946 Apologies for the delay in getting back to you on this one.

I can confirm that the 20% additional line discount will stack on to the 50% extra data promotion.

You can send the "LOYALTY" from your original or additional line. You will receive a text asking for additional information which will enable O2 to correctly apply the discount.

I hope this clears things up but if you have any additional questions please let me know.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

MI5 · ‎21-10-2016

Thanks Martin

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.