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not linked with my virgin account

Dino1968
Level 4: Observant
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Hi checking today on my o2 account which seems to have been moved to the new website / layout

When I try to check my virgin media / o2 super charge benefits it says

" Sorry - it doesn’t look like you’re currently eligible for these benefits "

 

I have been with virgin as a broadband customer for years and up until I renewed my o2 pay month sim only plan the system does not seem to recognise I am also a virgin customer.

 

Any ideas how I can resolve this ? as I am currently getting double data but that now seems to be expiring on 24 March 2024 and not running for the full term of my renewed o2 account which I did earlier this month

 

thanks D.

 

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MI5
Level 94: Supreme
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@Dino1968 

It will be added again automatically within 14 days Volt Megaguide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 146124 Posts
  • 636 Topics
  • 28158 Solutions
Registered:

@Dino1968 

It will be added again automatically within 14 days Volt Megaguide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Dino1968
Level 4: Observant
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Many thanks )

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MI5
Level 94: Supreme
  • 146124 Posts
  • 636 Topics
  • 28158 Solutions
Registered:

Welcome 👍

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
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