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Virgin Mobile to O2. All you need to know

What's happening?As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof. ...

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Chris_K by Former Staff
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Volt Megaguide

O2 and Virgin Media, two of the UK’s most iconic brands combining 46 million+ broadband, mobile, phone, and home subscribers, have come together to give the UK more choice and better value. And if you're a customer of both O2 and Virgin Media, it's t...

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Chris_K by Former Staff
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Welcome to the Volt board!

Welcome to the Volt board This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't ...

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Martin-O2 by Former Staff
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It's not letting me set up Disney+

Hi the link to set up Disney+ isn't working. How do I set it up? I had Disney with my previous contract, but just swapped to SIM only and re selected Disney as my extra

Apolley by Level 1: Joiner
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Resolved! Travelling to Sweden

Do I need to tell O2 I will be using my phone in Sweden

Hilary14 by Level 1: Joiner
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Resolved! Contract

I have an 02 sim as part of a Volt deal. I’ve already had Virgin postpone my install date 3 times, but my 02 is up and running. Can I cancel 02 if Virgin cannot install?

Gus1 by Level 1: Joiner
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Resolved! Virginmedia/02 volt package

Why has my contract with virginmedia/o2 package increased on the o2 sim card .Started with £25 in the contract now its increase along with VAT to over £30 month.I have 2 mobile phone sim cards with virginmedia with no VAT Watch and see what happens

Raff1 by Level 1: Joiner
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Resolved! Extra charge

I was told by Virgin that my Volt payment to O2 was £5.00 a month all in (incl.VAT), why is my latest bill £5.86?

O2 staff unaware of volt benefits

Is there ANYONE at o2 that knows a single thing about this?Been to 2 stores and rang and not one single person has a clue about this and one even made out I was making it up, even after I showed him the Web page.If you're gonna offer a promotion o2, ...

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viridis by Level 56: Guvnor
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Problems with signal on virgin mobile.

Does anyone know what went wong with the signal on virgin mobile two nights ago as I lost service with virgin mobile over night as I lost signal and I thought it was my phone so I turned my off and then back on and that did not work so I took the sim...

Luke30 by Level 7: Part Timer
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Resolved! 02 mycare

I've just recieved an email from 02 mycare informing me that I owe £12 plus £6 if its not paid within 4 days -on an account that was cancelled a few weeks ago -mis-sold to me by Virgin media when I joined on a broadband only deal -had a lengthy conve...

GRIFF74 by Level 1: Joiner
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Cancel Volt package that was mis sold by Virgin Media

A few weeks ago, I was called by Virgin Media offering me upgrades to my service. I verbally accepted a package (that included an O2 Volt account - even though I already have an O2 account - have done for many years!) Cut a long story short... the ne...

Mungo by Level 1: Joiner
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Volt benefit

Hi, I’m o2 and virgin broadband customer both accounts my name with same address. Still wait my extra 50GB to be added to my account but no one seems to be willing to help me as I have called O3 & virgin media several times but they keep saying it wi...