WiFi boosters

[jaybo1973]

Evening all.

Can someone tell me how to get the WiFi boosters from virgin that I am eligible for with volt?  The double speed has done nothing to improve my WiFi signal at home.

Thanks

[MI5]

@jaybo1973 

You need to call virgin Customer service: 0345 454 1111

[pgn]

Run the Virgin Media App's network coverage test, if the results show you have a black spot in your house, Virgin will use that to decide if you will need one or moreof their WiFi Pods sent to you, @jaybo1973. The app prompts you where and how to run the tests. 

Good luck!

[jaybo1973]

Thank you. Do you have to send evidence of this to them. I doubt they trust peoples word knowing virgin

[MI5]

@jaybo1973 

I didn't have to send them anything at all.

I just called and requested one which was sent to me a few days later.

[jonsie]

Nothing needed at all from me only a very simple phone call

They will only send you one

Another phone call was needed in order for me to get a second pod

[Enlli]

If you use the VM Connect App to do the tests it automatically reports back to Virgin

[pgn]

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@jaybo1973 wrote:

Thank you. Do you have to send evidence of this to them. I doubt they trust peoples word knowing virgin

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The app does the measurement and the reporting back to Virgin Media, as per the guide here: https://www.virginmedia.com/broadband/connect-app

[gmarkj]

When I ordered one I didn't have to scan I just asked for it.
This was a while ago now though, so maybe things have changed...

[jaybo1973]

Thanks. That's the one I've used. Didn't realise that it sent the results in 👍🏻