Where’s my sim

[Luciakaibmw1]

Upgraded my virgin account to an enhanced package.had free sim with last package and  Was promised free sim again 

never arrived. Been in touch 8 times. 
been on line, been in o2 shop.  
No one can help me !!!

[madasaf1sh]

@Luciakaibmw1 

You need to speak to Virgin Media Customer Services as they placed the order... bare in mind its Volt its £25 a month and not free, its just the bundle is split in 2... ( https://www.virginmedia.com/virgin-media-o2?intcmpid=house_excusthp_desktop_b1_Volt_July22 )

VM CS can be contacted on 0345 454 1111

[Breanna]

Hi @Luciakaibmw1 were you able to get in touch with someone at Virgin to figure out what's going on?