What do I do if SIM doesn’t arrive.

[SandraW]

I signed up for Virgin on Sunday and received an email from O2 on Monday to say SIM has been despatched. I have received my first invoice. However I Haven’t received the SIM and whilst I appreciate that Royal Mail have been on strike, they don’t recognise the tracking number from the O2 app. 

Obviously I’ll give it a few more days but if I still haven’t received it, what is the best method of contacting O2. I tried to ask the BOT but it was sending me round in circles.

Thank you to anyone who can advise.

[Enlli · Accepted solution]

Using the social media links saves you hanging on the phone

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.
Facebook  (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

[SandraW]

Thank you for your help

[AlanG]

Hi SandraW

I too have the same issue, I spoke to customer services a week ago about this, they have send a new replacement, but that hasn't arrived. The tracking codes don't work so I have no idea whats happening. And to cap things off, yesterday they have taken the first DD out of my account. Did you manage to get sorted?

[gmarkj]

If you are struggling to get them through the post @AlanG then it could be worth visiting your local o2 store and getting them to hand one directly to you?

Tracking codes on SIM deliveries rarely work as I don't think they are sent via the fully tracked service on Royal Mail, and given the delays with RM they may well not arrive until the new year now...

[Enlli]

Shop may be best bet. Royal Mail bosses want parcels prioritising over letters.