Volt is advertising rubbish

[CL3]

Just joined o2 and learned about volt. 
I’m already a Virgin broadband customer but have been out of contact for years. So I called them up to get a better price and they said if I get their broadband volt 250 package I’ll be eligible for a speed upgrade and 6 months Netflix free (which I really wanted) because of volt.  So I accepted that offer and am now  tied into a 18 month contract. 
…and now it seems there is actually not really any benefit. Volt is just a gimmick. I didn’t get my Netflix. Virgin are claiming there is no such benefit even though I haves screen shot off the sales rep telling me I’ll get Netflix.  False advertising. These companies say and do whatever they want with no consequence. I could have paid a tiny bit more to gone to sky. 

[Bambino]

@CL3 If you have a screenshot of the offer then they really can't argue about it. Speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[Enlli]

Regrettably this is a Virgin issue and there is little the O2 side can do about it as account wise things are separate.

I would suggest going to the Volt board on the Virgin Media Community and see if one of the agents can help

https://community.virginmedia.com/t5/Virgin-Mobile/bd-p/OtherMobile

[Breanna]

It's definitely a Virgin issue as @Enlli has said and if you have screenshots you should definitely pursue customer service as @Bambino advised. I had a similar situation and calling Virgin customer service right at 8:00 always got me through to someone willing to help. They provided me an email address to send my screenshots to and honoured the deal I was offered though it took some time for them to get it sorted. 

The Netflix setup was also a bit finicky but they should send you instructions on that. Contacting them on Whatsapp is fine for that particular issue.