Volt bolt ons

[S19]

Hi, I am a virginmedia and 02 customer. I have discovered that I have two direct debits coming out monthly om 02, one of which is a number I do not know. When I signed up for Volt I stated I was already in an 02 pay monthly contract. Now horrified that I have been billed twice since last June.

[Cleoriff]

@S19 

This is a customer community and we have no access to your account.

You need to contact payment management.

Details here Guide: How to find help & contact O2 

To pay bills, ask for payment extensions or query bills etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

[Enlli]

Virgin Mis-selling I suspect, then putting the ball into O2's court to sort out.

[MI5]

Ah yes, the old "you need a new sim to get volt benefits" scam......