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Virgin volt

Jc15
Level 1: Joiner
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I didn't request virgin volt and for some reason I can no longer access my O2 app

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Enlli
Level 67: Unsung hero
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If you are trying to log in to the My O2 app

 

Instead try the web version 

 

https://accounts.o2.co.uk/signin

 

If that works then delete the app, reboot phone and reinstall 

 

If none of that works then 

 

You can call O2 on 202

 

Or use the social media links below

 

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG

 

Volt is automatic if you have an O2 SIM and Virgin Broadband 

Volt Megaguide 

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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pgn
Level 76: Forum Legend
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@Jc15 - 

There are often issues with the app, but you should be able to login to MyO2 using any browser at  https://accounts.o2.co.uk/signin

If browser login works, uninstall the app from your phone, reboot the phone and reinstall the app from your phone's app store,  to see if that helps.

Otherwise contact O2 by calling 202 or 0344 809 0202 (Contract)  4445 or 0344 809 0222 (PAYG)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). Good luck!

PS. Volt comes to you if you are a customer of both Virgin Media (broadband package) and O2 (mobile Contract) - and VM have taken to selling you the speed you want *after* mentally having applied Volt (you should be able to buy your package and then add Volt yourself later to double the speed and avail of the WiFi pods to boost your signal around your house, if needed). Being Volt or not does not affect the operation of the MyO2 app.

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