Virgin broadband in my name, O2 sims in my wife's name, how to activate Volt benefits?

[DetMerc]

I am a long time Virgin broadband customer.
My wife is a long time Virgin Mobile customer, but early this month (July) she was switched to O2. It is now more than 14 days later.
The switch has all gone ok, and she has logged in to MyO2, but there is no sign of the O2 benefits, either in my VM account, or in her O2 account.

The accounts have the exact same address, but the VM one is in my name, and the O2 one is in her name.
When she goes to try to activate Volt benefits, it says she can't, either because they have already been activated (they have not) or because we can't get Virgin in our area (we can and have).
Is there any easy way to activate the Volt benefits without my wife having to call 202?

[madasaf1sh]

@DetMerc 

They should automatically activate after 14days later, if it still hasnt been applied then you will need to call o2 on 202 from an o2 phone or 0344 809 0202

[MI5]

@DetMerc 

It doesn't matter about the names as long as the address is the same.

Volt Megaguide 

It seems that error message is common but doesn't effect the application of volt benefits which will be applied after 14 days of request.

[DetMerc]

Hi MI5,

Thanks for that.

Although the account switched from Virgin Mobile to O2 early July (more than 14 days ago), today is the first time she logged in to MyO2 (the account details went to my son's SIM rather than my wife's - just random which switched from VMob to O2 first, I think).

So hopefully the fact she clicked on the Volt benefits section within MyO2 counts as a request.

Will wait (another) 14 days and see what happens.

Not in a hurry to ask her to spend a chunk of time on the phone to 202!

[MI5]

@DetMerc 

I had the same error when I applied but still got the volt benefits.

Took around 10 days but they say 14 max I guess.

[DetMerc · Accepted solution]

Just an update to say the final O2 SIM on my wife's account got its Volt benefits (double data) today.
Although we switched in early July, my wife didn't log in to the My O2 website until late July, so I guess the clock didn't start ticking until then.
And at first she was seeing the "Have already activated or can't activate" misleading message, but after a week or so, in early August, that finally changed to a message where she could click to activate Volt benefits. The benefits still didn't activate immediately, but took another week or so, until around the 20th August, when 2 of the SIMs got Volt benefits, and our VM broadband went up a speed level.
But the final SIM, which is on the same account, but a different billing cycle, still didn't have Volt benefits, so then my wife clicked on the banner to activate them for that number, and today that one also has doubled the data.

The good news was that this was all possible without having to call 202.
But it too a lot longer than 10-14 days.
Possibly having different names on the O2 and VM accounts didn't help.
My advice to anyone else would be:
1) Log in to the My O2 portal as soon as you get an O2 account.
2) Activate the benefits on any and all SIMs as soon as possible.
3) If the account shows the "Have already activated or can't activate" message, but Volt benefits have not been activated, keep checking back every few days. In our experience it did appear after a week or two.