VM O2 Volt not activated.

[Nick123456]

Well it’s been 6 weeks since signing up to VM Volt, the VM Volt is active but not the O2, I’m signed up for 5gb £10 and not get Volt 10gb. I contacted 02 who said the Volt is not active, they told me to contact VM, I called VM they were not sure what the problem is so they escalated the problem. Next day I received the following email sent to me on 3rd Jan 2025….

“Hello,

Following your recent query about Volt benefits, we’ve made some checks and can confirm that your account is eligible for Volt benefits.

What’s changing?

We’ve updated your account to confirm your eligibility. It can take up to 14 days for your benefits to be applied to your account.

For more information about Volt benefits, just head to VM

Kind regards,

The Virgin Media team”

______________________

I’m sick of chasing VM and O2, what’s annoying I was ok with Giffgaff, £10 20gb monthly contract but was hood winked in taking up the VM O2 Volt package. I should have just gone for the VM 250 ! 

Ok my question is can I cancel the O2 contract and move to another provider without getting penalised for leaving before contract end which is 18 months.

TIA

[Enlli]

@Dave-O2 Another been going on too long

[Dave-O2]

Thanks @Enlli 

@Simolady64 Can you please drop me a PM with your mobile number and i'll get this checked out?

[Nick123456]

Still not resolved, thanks to the efforts @Dave-O2 though ? 

[Dave-O2]

Afternoon @Nick123456 

Sorry this is taking the time that it has, this is still being worked on and i'll be in touch as soon as i can 👍

[jonsie]

Just another issue to add to the ever-growing list of O2 problems 

[Nick123456]

WOW today I got a message saying I’ve got double data ! It only took 7 months 😂.

[HawksEyes]

Did you just keep chasing. Any escalation seems to go into a black hole.

[Nick123456]

I gave up chasing, just suddenly happened?