VM O2 Volt not activated.

[Nick123456]

Well it’s been 6 weeks since signing up to VM Volt, the VM Volt is active but not the O2, I’m signed up for 5gb £10 and not get Volt 10gb. I contacted 02 who said the Volt is not active, they told me to contact VM, I called VM they were not sure what the problem is so they escalated the problem. Next day I received the following email sent to me on 3rd Jan 2025….

“Hello,

Following your recent query about Volt benefits, we’ve made some checks and can confirm that your account is eligible for Volt benefits.

What’s changing?

We’ve updated your account to confirm your eligibility. It can take up to 14 days for your benefits to be applied to your account.

For more information about Volt benefits, just head to VM

Kind regards,

The Virgin Media team”

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I’m sick of chasing VM and O2, what’s annoying I was ok with Giffgaff, £10 20gb monthly contract but was hood winked in taking up the VM O2 Volt package. I should have just gone for the VM 250 ! 

Ok my question is can I cancel the O2 contract and move to another provider without getting penalised for leaving before contract end which is 18 months.

TIA

[Enlli]

Must admit seeing you signed up through Virgin and moved from giffgaff I can’t see the SIM being ineligible 

[pgn]

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@Nick123456 wrote:

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I don’t do twitter/X, possibly I’ll try Facebook or Blue Sky

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Not seen Bluesky mentioned in the official list of O2 social media presences, @Nick123456 - but FB should do, it's all the same team anyhow. Good luck!

[Dave-O2]

Thanks for the tag @pgn 

@Nick123456 If you want me to take a closer look, can you please drop me a PM with some more details including your mobile number?

[Nick123456 · Accepted solution]

@Dave-O2 your and everyone else’s message notifications were in my junk mail. Nothing I did contacting o2 or virgin sorted the problem out. I rang o2 retentions today and I’m now sorted I think? They teared up my existing contract and started a new one, it shows I’m getting 10gb data now on my o2 + they have given me Volt on top of my 10gb (£10) , only downside I had to sign up for 24months. The lady in retentions was very good I must say as is most of the people I’ve spoken to. Must be a technical problem no one could fix ? 

thanks

[pgn]

Good to know, @Nick123456 👍🏼

@Dave-O2 That e-mail misconfiguration*has* to be fixed - just imagine if the forum registration e-mail confirmation is going to new users' SPAM 😱

[Cleoriff]

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@pgn wrote:

Good to know, @Nick123456 👍🏼

@Dave-O2 That e-mail misconfiguration*has* to be fixed - just imagine if the forum registration e-mail confirmation is going to new users' SPAM 😱

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Good point @pgn 😉

[Dave-O2]

Thanks @Nick123456 

I'm happy your query is now sorted and thanks for flagging your email notifications are landing in your spam, there is currently a case open to fix this 👍

[Nick123456]

Hi @Dave-O2 well I thought it was sorted out, still no Volt O2 Double Data, I rang the Virgin/O2 Volt team to check what’s happening, he said it would be activated in 48 hours. Nothing! Can you see what’s going on please ? Thanks

[Dave-O2]

Evening @Nick123456 

I can certainly take a look, can you please drop me a PM with your details 👍