cancel
Showing results for 
Search instead for 
Did you mean: 

Upgrade removes benefits

philze1
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I was looking to upgrade to a new sim only plan. I remain an Virgin and 02 customer, however receive this message before proceeding. "Sorry, as you are no longer eligible for supercharge benefits you new plan won't include Volt boosts like double data and travel data"

 

Change to benefits.jpg

 

I dont want to upgrade and then have a battle on my hands to try and get the benefits I currently have! Any suggestions welcome. Thanks

Message 1 of 2
385 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 147782 Posts
  • 639 Topics
  • 28355 Solutions
Registered:

@philze1 

As per the other thread you posted on.

I had the same message last week and the very next day my volt benefits were reinstated.

As long as you have both O2 and Virgin contracts at the same address you remain eligible.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 2
378 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 147782 Posts
  • 639 Topics
  • 28355 Solutions
Registered:

@philze1 

As per the other thread you posted on.

I had the same message last week and the very next day my volt benefits were reinstated.

As long as you have both O2 and Virgin contracts at the same address you remain eligible.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
379 Views