03-11-2024 22:08
Hi Team,
i have moved from O2 to other service provider however i have still received a message of my bill with huge amount of around 97 GBP can you please help me to understand my bill
03-11-2024 22:13 - edited 03-11-2024 22:15
03-11-2024 22:13 - edited 03-11-2024 22:15
This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2
And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.
If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Thanks
03-11-2024 22:15
THis is a customer only community with no input from O2
This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202
Use the specific Payment management number 0800 902 0217
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm