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Unable to Change VOLT Tariff

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JKA09
Level 1: Joiner
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‎15-09-2023 09:41

‎15-09-2023 09:41

Hi

I took out the O2 Volt SIM when I renewed my VirginMedia contract 18 months ago

According to the O2 App my contract ended on the 7/9/23, but I cannot change the tariff as the app says I 'cant change it right now'.

I only use on average 12Gb of data a month plus not many calls or texts, so was looking for a cheaper tariff that more suited my needs.

Is this something to do with VOLT SIMS only or is it a bug in the app

Thanks

John

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MI5
Level 94: Supreme
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‎15-09-2023 10:04

‎15-09-2023 10:04

@JKA09 

Sounds like a bug in the system.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150406 Posts
  • 641 Topics
  • 28640 Solutions
Registered:

‎15-09-2023 10:04

‎15-09-2023 10:04

@JKA09 

Sounds like a bug in the system.

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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