Travel bolt on query

[Chrish1100]

Hi

I have travel inclusive bolt on, just landed in USA and received a txt message saying I will need to buy a zone 1 bolt  even thou I have an allowance of 100gb. I am a pay monthly SIM only customer 

I thought my inclusive bolt on covered me for travel to USA so why do I need another bolt on? 

Any guidance much appreciated 

Thanks in advance 

[MI5 · Accepted solution]

@Chrish1100 

If you definitely have O2 Travel Inclusive you do not need to buy any bolt ons.

Just use your phone as normal.

Guide: Roaming MegaGuide 

USA - Roaming with O2 

[Cleoriff]

@Chrish1100 

Something has gone wrong there.

If you have the O2 Travel INCLUSIVE bolt on, that covers you for travel in the USA

USA - Roaming with O2 

Guide: Roaming MegaGuide 

Wait for a few hours to see if you are being charged. If so you need to contact O2.

From abroad the free number to call is +44 7860 980 202.

You can use social media as well

Message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter/X ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

Best of luck.

[MI5]

@Chrish1100 

You can check your bolt ons in your MyO2 https://mymobile.o2.co.uk/