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Travel bolt on query

Chrish1100
Level 1: Joiner
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Hi

I have travel inclusive bolt on, just landed in USA and received a txt message saying I will need to buy a zone 1 bolt  even thou I have an allowance of 100gb. I am a pay monthly SIM only customer 

 

I thought my inclusive bolt on covered me for travel to USA so why do I need another bolt on? 

 

Any guidance much appreciated 

Thanks in advance 

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MI5
Level 94: Supreme
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@Chrish1100 

If you definitely have O2 Travel Inclusive you do not need to buy any bolt ons.

Just use your phone as normal.

Guide: Roaming MegaGuide 

USA - Roaming with O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 147642 Posts
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  • 28345 Solutions
Registered:

@Chrish1100 

If you definitely have O2 Travel Inclusive you do not need to buy any bolt ons.

Just use your phone as normal.

Guide: Roaming MegaGuide 

USA - Roaming with O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
Level 94: Supreme
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@Chrish1100 

Something has gone wrong there.

If you have the O2 Travel INCLUSIVE bolt on, that covers you for travel in the USA

USA - Roaming with O2 

Guide: Roaming MegaGuide 

Wait for a few hours to see if you are being charged. If so you need to contact O2.

From abroad the free number to call is +44 7860 980 202.

You can use social media as well

Message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter/X ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.

Best of luck.

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
  • 147642 Posts
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  • 28345 Solutions
Registered:

@Chrish1100 

You can check your bolt ons in your MyO2 https://mymobile.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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