Start date of O2 in Volt packages

[puzzled_1]

I've ordered a package and requested delivery on 25 Aug.

While the VM internet is arriving correctly at that date, but am very surprised that O2 has already sent me a sim card - more than 20 days before the specified date. It is a mess because I haven't moved in yet.

BTW, I am oblivious on the contract start date, which is not specified in the contract information summary and sheets. Do you know what will be the start date, and will I need to pay for what I don't use?

[madasaf1sh]

@puzzled_1 

Virgin dont seem to communicate the contract start date so the sim card is sent out as soon as the order is placed by them.. 

The contract start date should be the same as the Virgin Contract Start date.  But if the sim has arrived you will be charged from that date

Your best bet is to call Virgin Customer Services and ask them what the hell they have done on 0345 454 1111 

[Enlli · Accepted solution]

This is the problem with two parts of VMO2 operating as two separate companies with two separate billing systems

Technically the Virgin side begins when the equipment is installed and activated.

However, if O2 have sent out a SIM I would say that side starts now.

Sadly we are all customers here and have no access to accounts

You can message O2
Facebook (https://o2uk.co/O2CFB) ,
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,for help

Yo

[puzzled_1]

Thanks a lot both. Finally I found the Chat button on the O2 web site (took an hour to find it). The staff cannot change the start date, but he took some good alternative action to handle it.