cancel
Showing results for 
Search instead for 
Did you mean: 

Start date of O2 in Volt packages

puzzled_1
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I've ordered a package and requested delivery on 25 Aug.

 

While the VM internet is arriving correctly at that date, but am very surprised that O2 has already sent me a sim card - more than 20 days before the specified date. It is a mess because I haven't moved in yet.

 

BTW, I am oblivious on the contract start date, which is not specified in the contract information summary and sheets. Do you know what will be the start date, and will I need to pay for what I don't use?

Message 1 of 4
721 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Enlli
Level 65: Ultra-cool
  • 6258 Posts
  • 47 Topics
  • 1433 Solutions
Registered:

This is the problem with two parts of VMO2 operating as two separate companies with two separate billing systems

Technically the Virgin side begins when the equipment is installed and activated.

However, if O2 have sent out a SIM I would say that side starts now.

Sadly we are all customers here and have no access to accounts

You can message O2
Facebook (https://o2uk.co/O2CFB) ,
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,for help

Yo

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

Message 3 of 4
712 Views
3 REPLIES 3

madasaf1sh
Level 76: Forum Legend
  • 9983 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

@puzzled_1 

 

Virgin dont seem to communicate the contract start date so the sim card is sent out as soon as the order is placed by them.. 

The contract start date should be the same as the Virgin Contract Start date.  But if the sim has arrived you will be charged from that date

 

Your best bet is to call Virgin Customer Services and ask them what the hell they have done on 0345 454 1111 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 2 of 4
716 Views

Enlli
Level 65: Ultra-cool
  • 6258 Posts
  • 47 Topics
  • 1433 Solutions
Registered:

This is the problem with two parts of VMO2 operating as two separate companies with two separate billing systems

Technically the Virgin side begins when the equipment is installed and activated.

However, if O2 have sent out a SIM I would say that side starts now.

Sadly we are all customers here and have no access to accounts

You can message O2
Facebook (https://o2uk.co/O2CFB) ,
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,for help

Yo

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 3 of 4
713 Views

puzzled_1
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks a lot both. Finally I found the Chat button on the O2 web site (took an hour to find it). The staff cannot change the start date, but he took some good alternative action to handle it.

Message 4 of 4
676 Views