Poor wifi in two rooms

[Frank_G]

Hi I understand I can claim up to 3 free WIFI hubs. I have a reading of 4mbps in lounge and 19mgbs in bedroom I am unable to contact virgin so can you help

[Bambino · Accepted solution]

@Frank_G This is a customer community. 

Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

[Enlli]

You have to go through Virgin.

The agent will ask you to use the Connect App on your phone to scan each room. That app will report back to Virgin directly. 

Usually, they supply one at a time.