cancel
Showing results for 
Search instead for 
Did you mean: 

O2 virgin media double data bolt on

Jimbo57
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hello,

I have a pay monthly sim deal with O2 and a virgin broadband account. I do not seem to have double data and it says I am not eligible. Can you please fix this. Thanks

Message 1 of 3
247 Views
2 REPLIES 2

madasaf1sh
Level 77: Grand Master
  • 11631 Posts
  • 64 Topics
  • 3163 Solutions
Registered:

@Jimbo57 

 

No one on this customer to customer community can do anything to fix it.. 

It normally applies once the 14day change of mind period ends, if it hasn't then you need to contact o2, the best way is via X (twitter) and they can check some details. 


You will need to make sure the address matches , also have a look at this guide Volt Megaguide 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 3
240 Views

MI5
Level 94: Supreme
  • 149823 Posts
  • 641 Topics
  • 28527 Solutions
Registered:

@Jimbo57 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 

Volt Megaguide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 3
240 Views