Solved: Number not ported from SKY Mobile

maff1977 · ‎04-05-2022

Hi,

I have recently taken advantage of a Virgin/O2 deal to get a sim only pay monthly deal with O2. I have requested my number be ported over but have got a text message from O2 saying that they cant do it? How is this possible? I am still within the cooling off period so this needs to happen soon as I dont want to change my number from sky. I have double checked all the details are correct.

Any one help?

Thanks

MI5 · ‎04-05-2022

@maff1977

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Guide: Migration & porting into O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎04-05-2022

@maff1977

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Guide: Migration & porting into O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Number not ported from SKY Mobile

new sim

volt

O2 travel and volt benefits

Change of plan

New O2 SIM through virgin media