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New o2 customer, already with virgin media

GingerPrince
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Hi 

Just activated my o2 sim and setup my o2 app. When I click on the volt guide in the app or website it says its unable to retrieve my details. 

Any ideas? 
cheers 
Matt

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MI5
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@GingerPrince 

Volt guide here Volt Megaguide 

You can apply through your MyO2 or by calling O2 but it should be added automatically after 14 days.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Sfr), Z3 Tablet (Three UK), iPhone 12 Pro Max (EE & Vodafone)
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GingerPrince
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Thanks for the quick reply. I get this when I try to apply from my o2

 

IMG_5554.jpeg

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MI5
Level 94: Supreme
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Possibly Too early for the systems to all be aligned @GingerPrince 

However, you do need to be on a monthly contract and not PAYG.

If you're eligible, give it 48 hours and try again or contact O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Sfr), Z3 Tablet (Three UK), iPhone 12 Pro Max (EE & Vodafone)
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GingerPrince
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Yeah I'm on pay monthly. Okay, will give it a few days, cheers 

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MI5
Level 94: Supreme
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Good luck. There's not usually any issues with Volt.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Sfr), Z3 Tablet (Three UK), iPhone 12 Pro Max (EE & Vodafone)
Message 6 of 6
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