New o2 customer, already with virgin media

[GingerPrince]

Hi 

Just activated my o2 sim and setup my o2 app. When I click on the volt guide in the app or website it says its unable to retrieve my details. 

Any ideas? 
cheers 
Matt

[MI5]

@GingerPrince 

Volt guide here Volt Megaguide 

You can apply through your MyO2 or by calling O2 but it should be added automatically after 14 days.

Guide: How to find help & contact O2 

[GingerPrince]

Thanks for the quick reply. I get this when I try to apply from my o2

 

[MI5]

Possibly Too early for the systems to all be aligned @GingerPrince 

However, you do need to be on a monthly contract and not PAYG.

If you're eligible, give it 48 hours and try again or contact O2.

[GingerPrince]

Yeah I'm on pay monthly. Okay, will give it a few days, cheers 

[MI5]

Good luck. There's not usually any issues with Volt.