New o2 Customer (signed up via Virgin Media/ Volt), My Data Allowance is only 5gb (should be 10gb)

[s2-86]

Dear All,

I have just recently signed up for an o2 sim deal (via virgin media) and I was stated to receive 10gb of data allowance per month (I even have this outlined with the contract details via email).
However when I logged into my o2, my allowance is only showing as 5GB per month.

could someone please explain how I can resolve this and receive the agreed allowance of 10GB per month please?.

Kind Regards,

Stuart.

[madasaf1sh · Accepted solution]

@s2-86 

It will be the Volt doubling of data, and if you have just signed up expect it after 14 days have passed. 

Full details are here Volt Megaguide 

[s2-86]

Many thanks for the reply! I'll wait and see after 14 days then 🙂

[ChDa]

I ordered the Volt package in early June and have been billed by O2 since then. My Volt upgrade still hasn't been applied . From when are the 14 days counted from? And why am I billed from the date of the order when I'm not receiving any service? 

[gmarkj]

---

@ChDa wrote:

I ordered the Volt package in early June and have been billed by O2 since then. My Volt upgrade still hasn't been applied . From when are the 14 days counted from? And why am I billed from the date of the order when I'm not receiving any service? 

---

It is normally 14 days after signing up @ChDa 

Did you use the link when you log into your account to register for Volt?

See if the guide below helps:

Volt Megaguide 

o2 will bill you once they issue the sim. You can call up customer services when it arrives and they will credit you for the difference.

You can call on 202 or 0344 809 0202.

Best time to call is 8am.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[Pablo1760]

I have waited 4 weeks and still have no double data

[gmarkj]

Have you requested it @Pablo1760 ?

Volt Megaguide 

If yes, you need to contact customer services to find out what is going on.

You can call on 202 or 0344 809 0202.

Best time to call is 8am.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.