@Harry123
It should be automatic after 14 days, but you can request it in your MyO2.
If all else fails, contact O2 for help Guide: How to find help & contact O2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
