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NEW CONTRACT BUT WRONG SIZE SIM SHOWN ON IT, KMM2137935852L15977LOKM

RebaRoy
Level 1: Joiner
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Hello, just opened a new VOLT contract with VIRGIN/o2. The VIRGIN contract shows a sim of 10GB but o2 order shows 5GB. Who should I report this error to EASILY?

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pgn
Level 64: Magistrate
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Looks like you should contact the sales team as they can help with that, @RebaRoy – message them on Social Media if that works best for you - links just below.

Or you can call them on 0800 081 0255.

It could be a 5GB contract that will be doubled to 10GB with a Volt Bolt-on as a VM and O2 customer. Sales should clarify that for you.

Good luck!

O2CommunityAwardNotCS




O2 Social Media
SM Icons(Twitter | Instagram | Facebook)















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pgn
Level 64: Magistrate
  • 24754 Posts
  • 178 Topics
  • 754 Solutions
Registered:

Looks like you should contact the sales team as they can help with that, @RebaRoy – message them on Social Media if that works best for you - links just below.

Or you can call them on 0800 081 0255.

It could be a 5GB contract that will be doubled to 10GB with a Volt Bolt-on as a VM and O2 customer. Sales should clarify that for you.

Good luck!

O2CommunityAwardNotCS




O2 Social Media
SM Icons(Twitter | Instagram | Facebook)















Message 2 of 2
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