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Merged Sim Only Contract Charged £45.14

vjkld
Level 1: Joiner
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I recently took out the Ultimate Volt bundle with Virgin media and O2 on a new contract. Previously I had a £6 a month sim only deal with O2 with Volt benefits. I contacted O2 via phone and was told I could merge the sim only contracts so I could have just the latest one. I received a bill for £45.14 from O2 after being told there wouldn’t be a charge for merging the accounts. I’ve contacted via phone twice and assured that a refund was on the way I’ve never received it. Wish I’d just stayed with the original O2 contract would have been better without the volt benefits.

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MI5
Level 94: Supreme
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@vjkld 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128249 Posts
  • 614 Topics
  • 22534 Solutions
Registered:

@vjkld 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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