on
18-10-2021
09:25
- last edited on
19-02-2025
09:47
by
Dave-O2
UPDATED on 19/2/25 to ensure Volt benefits are up to date.
Good morning all. What a week this is going to be! This morning Virgin Media O2 has introduced Volt – the benefits you get when you’re with both Virgin Media and O2.
Whether you're an O2 customer, a Virgin Media customer, both, or none, you can check out our handy website here which will show you how you can bring on big benefits and even bigger possibilities when you’re with us both.
What are Volt benefits?
You can bag big benefits and even bigger possibilities, when you’re with both Virgin Media and O2. Scroll, stream and meme to the extreme on even more devices all around the home – with boosted Virgin Media broadband speeds (up to 1Gbps) and, if you haven’t got it already, our WiFi guarantee including up to three WiFi Pods if needed, on us. Plus, we’ll double the mobile data on all eligible O2 plans in your household and give you O2 Travel Inclusive Zone at no extra cost* (if you haven’t unlocked it already), so the fun doesn’t stop when you’re on the go and jetting across the globe. If you’re joining O2 for the first time, we’ll also throw in an Extra from O2 for up to six months. And don’t forget – when you’re with Virgin Media or O2, you unlock exclusive rewards and experiences with Priority from O2, just for being part of the family.
*Tablets excluded from roaming benefit.
First joint proposition gives customers the best of both brands, with even greater value on UK’s fastest major broadband provider and award winning mobile network
London, UK: Virgin Media O2 is today lifting the lid on its first ever joint product, Volt, bringing together award winning connectivity and amazing entertainment from both Virgin Media and O2, to give customers even more from their services – more speed, more data and more value.
Virgin Media and O2 customers can now get Volt benefits and reap extra rewards simply by being customers of both brands. Volt benefits include a broadband speed boost (up to 1Gbps), a WiFi guarantee, double the mobile data on all eligible O2 plans in the household and more, when customers have or choose to take a broadband service from Virgin Media and a Pay Monthly plan from O2. What’s more, customers who are with Virgin Media broadband, O2 or both of us can access exclusive rewards, perks and experiences from Priority – one of the UK’s best loyalty initiatives.
The new joint offering comes less than 150 days since Virgin Media O2 launched, building on the company’s momentum of almost 13 million gigabit premises passed and 5G coverage from O2 expanded to 210 locations. Volt highlights Virgin Media O2’s commitment to offer more choice, convenience and innovation with seamless broadband, entertainment and mobile services all available under one roof.
Volt benefits include:
*Tablets excluded from roaming benefits.
Volt is available to both new and existing customers, offering extra benefits to account holders no matter what eligible broadband package or eligible Pay Monthly plan they take. Those new to either Virgin Media or O2 will be able to get Volt benefits when they add relevant services to their connectivity line-up, while existing customers of both Virgin Media and O2 simply need to enrol via My O2 to get Volt benefits – at no additional cost.
Jeff Dodds, Chief Operating Officer at Virgin Media O2 said,
“With Volt, we’re combining the speed and reliability of Virgin Media’s broadband and O2’s mobile networks alongside a variety of incredible perks to give our customers more.
“The launch of converged services in less than 150 days as a business is a huge milestone moment and demonstrates the momentum we have behind our commitment to supercharge connectivity across the UK. This is just the start.”
This exciting milestone for Virgin Media O2 means that consumers who do not currently take services from either brand can grab Volt benefits from the get-go, with new bundles containing an O2 SIM and Virgin Media broadband available on 18 month contracts. The new packages include the ‘Big Volt’ bundle, ‘Bigger Volt’ bundle and ‘Ultimate Volt’ bundle, all of which come with the Volt benefits and boosts to offer customers more. Pricing for Volt bundles start from £40 per month for 200Mbps Broadband (boosted from 100Mbps), Talk More Weekends and a 10GB O2 SIM (boosted from 5GB). The top Volt bundle (Ultimate Volt bundle) includes Gig1 broadband, an unlimited data O2 SIM, tonnes of TV favourites and two TV 360 boxes, available for £99 per month.
Volt benefits for small businesses
Small businesses and start-ups who take a Voom broadband service from Virgin Media Business and an eligible O2 Small Biz tariff can also get Volt benefits, with 4G start-up and back-up, double mobile data and exclusive perks from Priority.
Virgin Media O2 is the leading converged challenger in the market, pairing O2’s award winning mobile network and the UK’s fastest major broadband provider to enhance connectivity for customers at home and on the go. With Virgin Media’s rapid gigabit broadband rollout and O2’s commitment to deliver 5G to half the UK population in 2023, Virgin Media O2 is just getting started.
on 20-10-2021 10:24
on 20-10-2021 10:24
From what we can all tell, there is no upgrade to 1Gig, as you need a new hub and Virgin Media tell you that you have to pay £35 for that privilige.....
Also the double speed if you look at VM's and o2's website only applies up to 200Mb.......
Virgin Media is available where you live.
The new hub isnt out yet @anticpated it is in closed beta, so don't place bets on it arriving anytime soon.
The reason it wont be done on address alone is shared addresses such as flats which can share the same address details... and it has to match the account on both, they can't please everyone....
on 20-10-2021 11:12
on 20-10-2021 11:12
Wouldn't mind a boost from my 100 to 200 on VM - I stepped down from 200 after older boy left, but younger one's steam client has had to be throttled back to allow my necessary daily activities to work adequately on the 100Mbps.
on 20-10-2021 13:50
The 100Mb/s to 200Mb/s is the example. It does say
Exclusive Virgin Media O2 Volt benefits include:
A broadband speed boost to the next tier available (e.g. 100Mbps boosted to 200Mbps) if the customer is not already on the fastest available speed in their area. Gig1Fibre is currently available in 12 cities, and will be rolled out to more areas by end of 2021.
on 20-10-2021 14:08
on 20-10-2021 14:08
I have been trying to get a definitive answer to the Gig1 question from o2 and VM, and no one seems to know, but the sales pages and the information show no regrade to Gig1...
@Chris_K can we try and get some definitive answers on Timescales, and what is and isn't included...
on 20-10-2021 14:34
We've got the hub 3.0 and 200Mbps, so I suspect that's another reason why we can't get "volted"...
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 20-10-2021 20:12
on 20-10-2021 20:12
You should be able to.
VM BB tiers are as follows: 50, 100, 200, 350, 500 and 1000Mbps.
600Mbps was only available to customers who were on the VM ultimate Oomph bundle. It was never a stand alone option.
If you're on the 200, your volt package will boost it to 350. In theory then a customer who is on 500Mbps and then Volts their package they will get boosted to Gig1 fibre, but only if it's available in the area.
on 20-10-2021 20:17
on 20-10-2021 20:17
1 gig requires Hub 4 yes.
New Super Hub 5 was released today, with wifi6, DOCSIS 4.0 and two 2.5gb ports.
Double speed boost with volt is not limited to 200Mbs.
on 20-10-2021 20:20
on 20-10-2021 20:20
Hub 4 was specifically released for customers with 1gig BB, although some customers on lower speeds did receive the SH4.
Super hub 5 was officially released today, comes with wifi6 and DOCSIS 4.0
20-10-2021 20:23 - edited 20-10-2021 20:52
20-10-2021 20:23 - edited 20-10-2021 20:52
As long as 1gig is in your area you should get it.
The only issue you may have is that you cannot opt out of your existing VM simo that is part of your ultimate oomph bundle, if you've been on that package for less than 18 months.
on 20-10-2021 20:26
on 20-10-2021 20:26
Even if you are an existing O2 customer, you would still get a new SIM included if you were to sign up to the Volt ultimate bundle with Gig 1 BB, you would still have to pay for your existing O2 one.
The VM ultimate Volt bundle is the only one that this applies to.