Introducing Volt – Even bigger benefits when you’re with both Virgin Media and O2

[Chris_K]

UPDATED on 19/2/25 to ensure Volt benefits are up to date.

Good morning all. What a week this is going to be! This morning Virgin Media O2 has introduced Volt – the benefits you get when you’re with both Virgin Media and O2.

Whether you're an O2 customer, a Virgin Media customer, both, or none, you can check out our handy website here which will show you how you can bring on big benefits and even bigger possibilities when you’re with us both.

What are Volt benefits? 

You can bag big benefits and even bigger possibilities, when you’re with both Virgin Media and O2. Scroll, stream and meme to the extreme on even more devices all around the home – with boosted Virgin Media broadband speeds (up to 1Gbps) and, if you haven’t got it already, our WiFi guarantee including up to three WiFi Pods if needed, on us. Plus, we’ll double the mobile data on all eligible O2 plans in your household and give you O2 Travel Inclusive Zone at no extra cost* (if you haven’t unlocked it already), so the fun doesn’t stop when you’re on the go and jetting across the globe. If you’re joining O2 for the first time, we’ll also throw in an Extra from O2 for up to six months. And don’t forget – when you’re with Virgin Media or O2, you unlock exclusive rewards and experiences with Priority from O2, just for being part of the family. 

*Tablets excluded from roaming benefit.

First joint proposition gives customers the best of both brands, with even greater value on UK’s fastest major broadband provider and award winning mobile network

• Volt marks the first major launch since Virgin Media and O2’s £31bn merger earlier this year
• Gig 1 broadband available for the first time in a bundle, combined with an unlimited data O2 SIM and TV favourites
• Existing customers simply need to register to get their services supercharged – to apply their Volt benefits for free
• Volt benefits include boosted broadband speed (up to 1Gbps) and double mobile data on all eligible O2 Pay Monthly contracts in the household 

London, UK: Virgin Media O2 is today lifting the lid on its first ever joint product, Volt, bringing together award winning connectivity and amazing entertainment from both Virgin Media and O2, to give customers even more from their services – more speed, more data and more value.

Virgin Media and O2 customers can now get Volt benefits and reap extra rewards simply by being customers of both brands. Volt benefits include a broadband speed boost (up to 1Gbps), a WiFi guarantee, double the mobile data on all eligible O2 plans in the household and more, when customers have or choose to take a broadband service from Virgin Media and a Pay Monthly plan from O2. What’s more, customers who are with Virgin Media broadband, O2 or both of us can access exclusive rewards, perks and experiences from Priority – one of the UK’s best loyalty initiatives.

The new joint offering comes less than 150 days since Virgin Media O2 launched, building on the company’s momentum of almost 13 million gigabit premises passed and 5G coverage from O2 expanded to 210 locations. Volt highlights Virgin Media O2’s commitment to offer more choice, convenience and innovation with seamless broadband, entertainment and mobile services all available under one roof.

Volt benefits include:

• • A Virgin Media broadband speed boost to the next available level (up to 1Gbps) 
  • Double data for every eligible O2 Pay Monthly plan in your household 
  • Our WiFi guarantee at no extra cost (if you don’t have it already) – meaning reliable WiFi in every room or money back and up to three WiFi Pods if needed, on us 
  • Roaming in 75 destinations worldwide including USA, Canada and Mexico with O2 Travel Inclusive Zone* (if you haven’t unlocked this already with O2) 

*Tablets excluded from roaming benefits. 

Volt is available to both new and existing customers, offering extra benefits to account holders no matter what eligible broadband package or eligible Pay Monthly plan they take. Those new to either Virgin Media or O2 will be able to get Volt benefits when they add relevant services to their connectivity line-up, while existing customers of both Virgin Media and O2 simply need to enrol via My O2 to get Volt benefits – at no additional cost. 

Jeff Dodds, Chief Operating Officer at Virgin Media O2 said,

“With Volt, we’re combining the speed and reliability of Virgin Media’s broadband and O2’s mobile networks alongside a variety of incredible perks to give our customers more.

“The launch of converged services in less than 150 days as a business is a huge milestone moment and demonstrates the momentum we have behind our commitment to supercharge connectivity across the UK. This is just the start.”

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This exciting milestone for Virgin Media O2 means that consumers who do not currently take services from either brand can grab Volt benefits from the get-go, with new bundles containing an O2 SIM and Virgin Media broadband available on 18 month contracts. The new packages include the ‘Big Volt’ bundle, ‘Bigger Volt’ bundle and ‘Ultimate Volt’ bundle, all of which come with the Volt benefits and boosts to offer customers more. Pricing for Volt bundles start from £40 per month for 200Mbps Broadband (boosted from 100Mbps), Talk More Weekends and a 10GB O2 SIM (boosted from 5GB). The top Volt bundle (Ultimate Volt bundle) includes Gig1 broadband, an unlimited data O2 SIM, tonnes of TV favourites and two TV 360 boxes, available for £99 per month. 

Volt benefits for small businesses 

Small businesses and start-ups who take a Voom broadband service from Virgin Media Business and an eligible O2 Small Biz tariff can also get Volt benefits, with 4G start-up and back-up, double mobile data and exclusive perks from Priority. 

  

Virgin Media O2 is the leading converged challenger in the market, pairing O2’s award winning mobile network and the UK’s fastest major broadband provider to enhance connectivity for customers at home and on the go. With Virgin Media’s rapid gigabit broadband rollout and O2’s commitment to deliver 5G to half the UK population in 2023, Virgin Media O2 is just getting started. 

[SimonN1]

Morning O2 Folk,

Dunno if this has been done to death already but I have been with VM (bb, ll & tv) for a year and just joined O2 (sim only, pay monthly) 8 days ago...am keen to try to get the Volt goodies added but keep getting the page that lists the three scenarios and cannot go any further.
I rang Os this morning and the chap said to sit-tight until the 14 days after joining O2 are up: the reason being that they wait until the 14 day cooling-off period is up and then apply the benefits. Anyone else had this advice? First world problem I know...
Cheers,
Simon.

[Bydandie]

So, after starting process yesterday I already have my VM BB upgraded from 350 to 500 😎

Still waiting on the o2 discount to be applied

[Brookers]

@Bydandie That is good to know, I still have the loop page which gives the 3 options 😞

which is a little confusing, but like others have said - it can be frustrating but I guess

patience wins, and it's a lot to work out between O2 and VM, so assume they are working

hard to make this work.

Spoke with o2 online chat last week who checked against my VM account (I had to provide my VM account no) which is in the same name as my O2 acc, but was told I should wait up to 14 days before I hear anything..

But because the status page is still the same as above, not too sure if I will hear back.

We shall see.

[paulmacsmurf]

I have, I think, a slightly different issue: I'm currently about a year into my O2 contract, so that's no problem, and I've been with Virgin Media since they were United Artists (which begat Telecast, which begat Blueyonder...)! However, I had an email from them a couple of weeks ago, which said "we wanted to give you a quick heads-up that your contract with us has ended, and you’re paying £XXX.00 a month". So basically, although I'm still receiving (and paying for) a broadband/tv/phone service from Virgin, I don't technically have a contract with them any longer. Does this preclude me from being eligible for the Volt offer?

[MI5]

@paulmacsmurf 

Makes no difference.

I'm out of contract but still got the speed upgrade.

[jonsie]

Anyone know what happens when you are out of your minimum period with VM?

Do you keep the speed upgrade?

[Rob67]

Hi Chris.

 I am an Oomph customer with a VM sim, and have a separate O2 pay monthly sim. I have had my data doubled by O2 no problem, but I have spent the last 2 hours trying to sort with VM my BB Volt upgrade,

next speed up for me is the 1 Gig, but they are telling me I have to take out a new package, pay more and get my existing O2 sim into that package! Doesn't seem right and I argued for ever quoting their own website, but they told me Oomph customers cant get the free upgrade.

Am I being fobbed off maybe as I have a renewal discount etc?  Or am I speaking to the wrong person at VM? Or are they indeed right that I'm not entitled to a free upgrade on BB? 

Cheers Rob

[madasaf1sh]

@Rob67 

Hearing this quite a lot, and it does sound like Virgin Media are changing the goal posts if you call up. 

If you are on Oomph you dont get the speed upgrade as you are on the fastest speed for your area. is the official answer from VM....

My advice dont call up, wait the 14 days and it should be increased.  Patience is the key

[madasaf1sh]

@jonsie 

You keep the upgrade until you terminate the contract

[jonsie]

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@madasaf1sh wrote:

@jonsie 

You keep the upgrade until you terminate the contract

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