Re: I still didn't get volt

Larisa-25111967 · ‎17-07-2025

I have my contract started already around 6 month and still not connected to the VOLT for double my data

MI5 · ‎17-07-2025

@Larisa-25111967

Do your addresses match on both accounts?

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎17-07-2025

As above, do check the exact address on both accounts

Maybe @Dave-O2 can assist?

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Dave-O2 · ‎18-07-2025

As @jonsie, @MI5 have suggested does your address match on both the O2 and Virgin Media accounts?

If it does, please drop me a PM with your mobile number @Larisa-25111967

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