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I'm eligible for Volt but the website is saying I am not

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alicash
Level 1: Joiner
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on ‎29-11-2023 14:42

on ‎29-11-2023 14:42

I had Virgin Broadband installed on Monday and am a Pay Monthly customer however the website is saying that I am not eligible. The chatbot didn't help and wouldn't connect me to a person to speak to. How do I get this setup?

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jonsie
Level 94: Supreme
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on ‎29-11-2023 14:45

on ‎29-11-2023 14:45

Volt will be applied after 14 days or sooner

That's a generic error message when the account is being processed

Volt Megaguide 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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jonsie
Level 94: Supreme
  • 95942 Posts
  • 612 Topics
  • 7141 Solutions
Registered:

on ‎29-11-2023 14:45

on ‎29-11-2023 14:45

Volt will be applied after 14 days or sooner

That's a generic error message when the account is being processed

Volt Megaguide 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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