I am with virgin media and O2 am I eligible for a new router.my brother was given one

[Peter1991]

I am with virgin media and o2 am I eligible  for  a  new  router 

[MI5 · Accepted solution]

@Peter1991 

Virgin would replace your router if faulty but you can claim wifi pods if needed to extend your wifi range.

You need to call VM customer services.

https://www.virginmedia.com/help/contact-us

[madasaf1sh]

@Peter1991 

If as part of your Volt Benefits you get upgraded to Gig1 speeds then you will get a new router, however Virgin have supply constraints on Hub 4's and the Hub 5 is still in a testing phase.. 

Virgin can be contacted on 0345 454 1111 or 150 if you have a Virgin Land line.