cancel
Showing results for 
Search instead for 
Did you mean: 

How do I request free wifi booster

Evielb
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have the Volt boost package as I have both o2 and virgin media.  I need wifi boosters for my home.  Can you please tell me how I get these?

Message 1 of 8
1,067 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Enlli
Level 66: Unequalled
  • 7239 Posts
  • 51 Topics
  • 1596 Solutions
Registered:

You need to contact Virgin media who will run you through some tests

150 from Virgin Landline or 0345 4541111 from any other phone

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

Message 2 of 8
1,061 Views
7 REPLIES 7

Enlli
Level 66: Unequalled
  • 7239 Posts
  • 51 Topics
  • 1596 Solutions
Registered:

You need to contact Virgin media who will run you through some tests

150 from Virgin Landline or 0345 4541111 from any other phone

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 8
1,062 Views

MI5
Level 94: Supreme
  • 147480 Posts
  • 637 Topics
  • 28319 Solutions
Registered:

@Evielb 

You can run the tests and order pods through the virgin connect app https://www.virginmedia.com/broadband/connect-app

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 8
1,058 Views

Evielb
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thank you

Message 4 of 8
1,055 Views

Dave_Gra
Level 2: Apprentice
  • 16 Posts
  • 3 Topics
  • 1 Solutions
Registered:

Hi,

You can use the Virgin media connect app on your phone to scan the house and detect blackspots the app should then allow you to order pods, Failing that you can ring virgin media team and they will help get wifi pods for your home, Due to the bad weather at the moment there may be a delay in delivery

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account). Link to our guide on how to contact them can be found here.
Message 5 of 8
1,025 Views

Ceebie
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

I’m being passed from pillar to post on this number, is there another way?

 

Message 6 of 8
713 Views

Enlli
Level 66: Unequalled
  • 7239 Posts
  • 51 Topics
  • 1596 Solutions
Registered:

@Ceebie Sorry we can't help as it's  down to Virgin.

Have you used the Connect App and gone through a scan of all your rooms.

Virgin need that information 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 7 of 8
708 Views

MI5
Level 94: Supreme
  • 147480 Posts
  • 637 Topics
  • 28319 Solutions
Registered:

@Ceebie 

If you follow the correct advice given above to use the VM Connect app, it's all done automatically.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 8
706 Views