Have I just reduced?

[PeterLock]

Hi I’ve just upgraded my phone and then received a message saying that I have 5GB of volt added and 30 GB volt removed. Does this mean that my previous plan was a lot better than the new one? When I got this new phone I intended for the vault to be increased not decreased

[MI5]

@PeterLock 

Difficult to say for sure, but it would appear that you have reduced your data allowance.

Remember though, that it does get doubled. Volt Megaguide 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

[pgn]

Note only the base data is doubled - any additional boost, say if you bought your contract from a reseller, is not counted, @PeterLock 

For example - you upgrade to a deal that offers 10GB, with a 2x or 3x additinal, so you get 20GB or 30B.

Volt will only double the base data, in this case, doubling the 10GB by 10GB, leaving you with 

10base + 10(2x) + 10Volt : 30GB total

Or

10base + 20(3x) + 10Volt: 40GB total