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Got virgin but volt says I cant get virgin at my address

Davep
Level 1: Joiner
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As per title..  Cant see any volt extra data after applying weeks ago.  I do have both O2 and Virgin.   Tried live chat and calling but cant get through.  

 

Any ideas anyone, please?

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madasaf1sh
Level 68: Extraordinaire
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Registered:

@Davep 

 

You need to speak to both o2 and VM, and see if there is any mismatch between the address details, but bare in mind it can take over 14 days for it to be applied to your account

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

 

VM is 0345 454 1111

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 68: Extraordinaire
  • 5870 Posts
  • 32 Topics
  • 1920 Solutions
Registered:

@Davep 

 

You need to speak to both o2 and VM, and see if there is any mismatch between the address details, but bare in mind it can take over 14 days for it to be applied to your account

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

 

VM is 0345 454 1111

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 2
226 Views