Getting Volt Benefits- scam

[hyperspacey]

I'm getting totally fed up with O2 and I've barely been with them a month. Every time I contact the customer service team about getting Volt benefits applied I get the most useless, "I want you off the phone now" responses at best, incompetence and derision at worst. Examples so far:

* Three times people have taken my Virgin account details and I've received a Virgin Media email confirming I'm eligible for Volt benefits. I know I am. It says so on the portal.

* I've had people in chat copy paste a generic response to wait 36-48 hours then they disconnect immediately without waiting for response

* Repeatedly getting told I'm only due 500gb not unlimited despite it being in the T&C's that 250gb plans get bumped to unlimited.

 * One guy stuck a 250gb data bolt on my account without checking with me then disconnected. It took talking to three additional people to get it resolved 

* One woman managed to activate my Travel Zone bolt on, then had an angry argument with me that only Virgin Media can move me from a 250gb to unlimited plan. She then, you guessed it, took my Virgin Media details and I got another confirmation email from Virgin saying I'm eligible for benefits and to check with O2.

This is easily the worst customer service experience of my life and I've only had my first bill in. The bait-and-switch, where you get sold on double data then you have to wait until two weeks are up so you can't cancel the contract when they don't give you the benefits, is really obvious.

Virgin Media immediately gave me double download speeds, and O2 seemingly can't even meet their own terms and conditions.

Do not sign up to O2 on the basis of Volt benefits. It's a scam. In fact don't sign up for them at all.

[hyperspacey]

I'll update here if anything changes, so far nothing but it is a Sunday.

[Dave-O2]

Morning @pgn,

I can confirm what the Social Team are advising is correct, if/when there has been any further updates to this i will let everyone know 👍

I'll also update any guides that direct a member to this channel.

@HawksEyes I have your PM and i'll be in touch as soon as i can.

[hyperspacey]

As of midnight last night my Volt Bolt-Ons came through on my account. Everything looks in order. Big thanks to @Dave-O2 for escalating this.

My complaints about O2 customer service remain though, it's absolutely unacceptable that none of the first line CS staff seem to have been trained about Volt or know how to escalate issues related to it properly.

[pgn]

Great news, @hyperspacey - weird how some things need the application of a large size-10 boot in order to work...

[jonsie]

Nice one again @Dave-O2 

[pgn]

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@Dave-O2 wrote:

Morning @pgn,

I can confirm what the Social Team are advising is correct, if/when there has been any further updates to this i will let everyone know 👍

I'll also update any guides that direct a member to this channel.

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The Guide: How to find help & contact O2 guide  still references X @Dave-O2 - 

[Nong]

I'm having the same problem. I signed up 6 weeks ago and am still trying to get O2 to recognise that I am eligible for VMO2 benefits. Despite two separate emails - two weeks apart - from Virgin confirming my eligibility, i'm still hitting a wall. Starting to regret my decision to go with O2 now....

[pgn]

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@Nong wrote:

I'm having the same problem. I signed up 6 weeks ago and am still trying to get O2 to recognise that I am eligible for VMO2 benefits. Despite two separate emails - two weeks apart - from Virgin confirming my eligibility, i'm still hitting a wall. Starting to regret my decision to go with O2 now....

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Another one to pass over to the Forum Manager, @Dave-O2 - expect a PM here from him in due course.

[Dave-O2]

Thanks @pgn 

@Nong Please drop me a PM with your mobile number and i'll take a closer look 😊

[shahidakhter]

Same thing happening to me right now.

Continuous lies from.both sides , instead of adding benefits,  whenever i complaint they're just adding 20,30gb etc data , lol. What a joke.