Getting Volt Benefits- scam

[hyperspacey]

I'm getting totally fed up with O2 and I've barely been with them a month. Every time I contact the customer service team about getting Volt benefits applied I get the most useless, "I want you off the phone now" responses at best, incompetence and derision at worst. Examples so far:

* Three times people have taken my Virgin account details and I've received a Virgin Media email confirming I'm eligible for Volt benefits. I know I am. It says so on the portal.

* I've had people in chat copy paste a generic response to wait 36-48 hours then they disconnect immediately without waiting for response

* Repeatedly getting told I'm only due 500gb not unlimited despite it being in the T&C's that 250gb plans get bumped to unlimited.

 * One guy stuck a 250gb data bolt on my account without checking with me then disconnected. It took talking to three additional people to get it resolved 

* One woman managed to activate my Travel Zone bolt on, then had an angry argument with me that only Virgin Media can move me from a 250gb to unlimited plan. She then, you guessed it, took my Virgin Media details and I got another confirmation email from Virgin saying I'm eligible for benefits and to check with O2.

This is easily the worst customer service experience of my life and I've only had my first bill in. The bait-and-switch, where you get sold on double data then you have to wait until two weeks are up so you can't cancel the contract when they don't give you the benefits, is really obvious.

Virgin Media immediately gave me double download speeds, and O2 seemingly can't even meet their own terms and conditions.

Do not sign up to O2 on the basis of Volt benefits. It's a scam. In fact don't sign up for them at all.

[Enlli]

Typical offshore

Try the UK based Social Media Team which are UK based

Direct Message them at one of the methods below. And keep prodding them 

Facebook (https://o2uk.co/O2CFB)  

X (Twitter) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,

 they should be able to help you

[hyperspacey]

Been getting the same from the Facebook Messenger people. I'm not wasting my time signing up to Instagram and X just to get the runaround again.

[pgn]

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@hyperspacey wrote:

Been getting the same from the Facebook Messenger people. I'm not wasting my time signing up to Instagram and X just to get the runaround again.

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It's all the same team, @hyperspacey - X, FB or Insta - pick one and stick with it. Use Direct Messaging in X, or FB Messenger direct, links below for each. And be persistent.

Meantime, I'll tag @Dave-O2 who is our Forum Manager and also on the Social Media Team, @hyperspacey - watch out for a reply from him asking for more details privately here later today or tomorrow.

Good luck!

[Dave-O2 · Accepted solution]

Thanks @pgn 

@hyperspacey Can you please drop me a PM with your mobile number and i'll take a closer look 👍

[hyperspacey]

DMed.

[hyperspacey]

Dave, apparently the only helpful person in the entirety of O2, is forwarding it on to the relevant team to resolve at some unspecified point in the future. I will update if and when it's resolved.

[Oxonian]

@hyperspacey 

I suggest that you message @Dave-O2 again to chase this up if you haven't heard anything more in say a week. 😀

[HawksEyes]

I’ve been having the same issues. I did use X and have followed up today (3 weeks since they said they’re looking into it) to receive a response from the X social team that due to limitations of their systems they can no longer support me on X and to use another channel.

Did you get it resolved?

[pgn]

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@HawksEyes wrote:

I’ve been having the same issues. I did use X and have followed up today (3 weeks since they said they’re looking into it) to receive a response from the X social team that due to limitations of their systems they can no longer support me on X and to use another channel.

Did you get it resolved?

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Now that is interesting re X and limitations on O2's side, @HawksEyes - any comment, @Dave-O2?, as Forum Manager and member of the O2 Social Media Team?