Contract states 10GB data - Account says only 5GB

[John54]

I have just taken out Virgin Media / O2 Volt package. The offer included 10GB data and the O2 contract schedule clearly states 10GB. However online account only shows 5GB. How can this be rectified?

[jonsie · Accepted solution]

It takes 14 days for the extra Volt benefits  to be applied

Volt Megaguide 

[Enlli]

It's 5MB doubled to 10MB once Volt benefits kick in. Usually around 14 days from when you signed up  

[John54]

Thanks Enlii, the 14days "kick-in" period wasn't clear from all the gumff that is sent through.

[Enlli]

Volt Megaguide