Can't transfer PAYG number to Volt Pay Monthly sim

[Jackthelad]

Hi, here because I'm getting frustrated that nothing seems to be happening.

We got a new package with Virgin Media last week which includes an 02 Pay Monthly sim. I'm already with 02 on a Classic PAYG SIM, so thought I would take advantage of this being included. I just want to keep my existing number.

I've filled in the online form three times, yet I've had no contact from 02 via text or e-mail and nothing has changed on my service at all. I've double-checked that all the information is correct on the form too.

Can anyone explain why nothing is happening?

[MI5]

@Jackthelad 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: Migration & porting into O2  

[Jackthelad]

Hi, thank you. I've given them a call so hopefully it should now change on Monday or Tuesday.

[MI5]

🤞