Can't port old number to O2

[AlexK1]

Please help! My old number from Virgin had to be ported yesterday to O2, did not happen. Talk today with Customer Service, was told porting will be tomorrow and I would get 2 texts: 1st - conforming that porting is booked, 2nd - that porting is happening. Still have not got even 1st text confirming the booked porting. Can someone from O2 help me  please?

[Cleoriff]

@AlexK1 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[AlexK1]

In another topic about the same issue O2 representatives helped people, that's why I'm askin here.

https://community.o2.co.uk/t5/Volt/Nightmare-Porting-my-Number/td-p/1557132

I am fed up calling them by phone and online chat - they just talk and nothing happen!

[Enlli · Accepted solution]

@O2Emma can you help please 

[O2Emma]

Hi @Enlli I will pick this up thanks

[O2Emma]

Hi @AlexK1 I will send you a private message to look into for you.

[AlexK1]

Emma, I just have replied to you.

[AlexK1]

All sorted out, thanks!

[Cleoriff]

Good to hear  @AlexK1 👍