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1964Karen
Level 1: Joiner
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on ‎08-08-2023 12:15

on ‎08-08-2023 12:15

I have an O2 mobile and I am a Virgin Media customer. Why does my account say I am not eligible for Volt benefits?

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madasaf1sh
Level 79: Lord of the Boards
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on ‎08-08-2023 12:28

on ‎08-08-2023 12:28

@1964Karen 


It is a garbage error message, and if you have joined both then you need to wait 14days for the benefits to be applied. If after 14 days then ring 02 for mobile on 202 or 0344 809 0202 and if Virgin then 0345 454 1111


Also have a look here Volt Megaguide 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 79: Lord of the Boards
  • 13318 Posts
  • 92 Topics
  • 3349 Solutions
Registered:

on ‎08-08-2023 12:28

on ‎08-08-2023 12:28

@1964Karen 


It is a garbage error message, and if you have joined both then you need to wait 14days for the benefits to be applied. If after 14 days then ring 02 for mobile on 202 or 0344 809 0202 and if Virgin then 0345 454 1111


Also have a look here Volt Megaguide 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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