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1964Karen
Level 1: Joiner
  • 1 Posts
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I have an O2 mobile and I am a Virgin Media customer. Why does my account say I am not eligible for Volt benefits?

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madasaf1sh
Level 78: King of Kings
  • 11759 Posts
  • 64 Topics
  • 3183 Solutions
Registered:

@1964Karen 


It is a garbage error message, and if you have joined both then you need to wait 14days for the benefits to be applied. If after 14 days then ring 02 for mobile on 202 or 0344 809 0202 and if Virgin then 0345 454 1111


Also have a look here Volt Megaguide 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 11759 Posts
  • 64 Topics
  • 3183 Solutions
Registered:

@1964Karen 


It is a garbage error message, and if you have joined both then you need to wait 14days for the benefits to be applied. If after 14 days then ring 02 for mobile on 202 or 0344 809 0202 and if Virgin then 0345 454 1111


Also have a look here Volt Megaguide 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 2
363 Views