@1964Karen
It is a garbage error message, and if you have joined both then you need to wait 14days for the benefits to be applied. If after 14 days then ring 02 for mobile on 202 or 0344 809 0202 and if Virgin then 0345 454 1111
Also have a look here Volt Megaguide
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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu
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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
