Solved: Re: 6 Weeks and still no Volt benefits

HawksEyes · ‎04-07-2025

I have both a virgin media volt account and an o2 account. These have been verified by virgin media to use the same account holder name and address.

6 Weeks ago I added 3 new numbers to my O2 account making 4 numbers in total. The 3 new numbers have t had the volt benefits added, I chased initially multiple times with the same response, “it can take 14days” then came and went. Used the social media team “we’ve escalated and it will be fixed within 14days” kept chasing “wait for 14days”. Well 14 days has come about again and told escalating again!

I need the volts benefits to make use of the USA roaming rather than having to pay the £21 per day for those additional lines! Had I known this was going to be a problem and no-one knows how to fix I would have stayed with my previous provider who do have to roaming.

ive even contacted the Virgin Media Community teams and they have pointed me here for help.

i can’t afford to wait another 14 days after the 6weeks so far. How can this be resolved quickly.

And if your systems problem can’t be solved I could do with the additional charges being waived as it’s an o2 problem and not something I’ve done.

HawksEyes · ‎10-07-2025

There is a technical issue that is preventing Volts being added.

Through online chat someone added the Zone 1 travel pack manually whilst they try to solve that problem. Likewise the social team came back with the same suggestion.

Still not got true Volt as yet but does address my immediate travel/roaming concerns.

View solution in original post

MI5 · ‎04-07-2025

@HawksEyes

@Dave-O2 can help but it won't be until Monday.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎04-07-2025

@HawksEyes

Dont contact Virgin use X to contact o2 - @o2 and they will ask for some account details of the VM account and o2 account and then it should happen, I have had to do this and it seems to work...

However it is because the 2 platforms dont talk to each other... and probably never will...

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

HawksEyes · ‎05-07-2025

I’ve contact o2 via X and getting nowhere with them either. No one seems to know how to fix the issue.

Oxonian · ‎05-07-2025

@HawksEyes

Await @Dave-O2 on Monday then as advised above ! 👍

Dave-O2 · ‎07-07-2025

Thanks @MI5, @Oxonian

@HawksEyes Can you please drop me a PM with your mobile number and i'll take a closer look 👍

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HawksEyes · ‎07-07-2025

Sent a PM with the affected numbers.

Thanks

HawksEyes · ‎09-07-2025

I’m getting fed up. No-one seems to be able to help. I need it before I travel at the weekend to the USA. I don’t fancy being hit with a £300 bill for the 3numbers I need the volt activating against.

pgn · ‎09-07-2025

@HawksEyes wrote:
I’m getting fed up. No-one seems to be able to help. I need it before I travel at the weekend to the USA. I don’t fancy being hit with a £300 bill for the 3numbers I need the volt activating against.

USA - Roaming with O2

Dunno where you got £300 from for calls from USA, worst case with O2 Travel bolt-on is £7/24hrs for calls back to the UK, @HawksEyes

Guide: Roaming MegaGuide

|-- O2 Social Media Team via Facebook Messenger